Terms of
service.

01These terms

These terms apply when you use khual.net, when you buy anything from Khual Web Service LLC, an Oklahoma limited liability company ("we," "us"), and when you use our client portal at kwsportal.khual.net. We go by Khual Web Service, KhualWS, and KWS — all three are the same company, and anywhere you see one of those names, it means Khual Web Service LLC. Using the site or the portal, or accepting a quote, means you accept them.

Your written quote or proposal is the specific part of the deal — pages, features, dates, price. This page is the general part. If the two ever disagree, the quote wins for anything it actually covers, and these terms fill in the rest.

If you are agreeing on behalf of a company, you are confirming you have the authority to do that.

02What we do

Depending on what you have asked for, that can include custom website builds, hosting, domains and DNS, ongoing maintenance and support, uptime monitoring, email setup, SEO work, e-commerce builds, migrations from another provider, and Cloudflare and security configuration.

What you are buying is whatever your quote or plan says you are buying. Anything else on that list is available, and is a separate conversation.

03Quotes and scope

Builds are quoted rather than priced off a shelf, because a four-page site for a local service business and an online store are not the same job. You tell us what you need; we send back a fixed price and what is included.

• A quote is valid for 30 days unless it says otherwise.
• Work starts once you accept it in writing — an email saying yes is enough — and the deposit has been paid.
• The quote lists what is included. Anything not listed is out of scope.
• If you want something added mid-project, we price it and wait for your approval before building it. Approved changes may move the timeline.

Timelines in a quote are honest estimates, not guarantees. The single biggest cause of a slipped launch is content and feedback arriving late, which is the next section.

04What we need from you

A project moves at the speed of its slowest input. To hold up your end:

• Send text, images, logos, and any other content in a usable form, at the times we agree.
• Give feedback in reasonable rounds — collected and specific beats a trickle of one-line emails.
• Provide access to accounts we need (registrar, current host, analytics) when we ask, and keep your own copies of those credentials.
• Keep the contact and billing details you gave us accurate.

You confirm that the content you give us is yours to use, or that you have permission to use it, and that it does not infringe anyone's rights or break the law. We rely on that.

If a project goes quiet on your side for 60 days, we may treat it as paused, invoice the work completed to that point, and reschedule the rest when you are ready — or, after written notice, treat it as cancelled under section 06.

05Payment

• Builds start with a deposit of 25% of the quoted price, unless your quote says otherwise. The balance is due when the site is finished and approved, and is paid in full before launch and handover — before the site goes live on your domain and before files, credentials, or accounts change hands.
• Care plans and hosting: Monthly plans bill in advance on the same date each month until cancelled. Annual plans (Host, and Care / Growth / Pro when you choose yearly billing) bill in advance for twelve months and renew automatically at the end of each term. We aim to remind you before renewal. Cancel any time before the renewal date and it simply won't renew.
• Invoices are due within 14 days unless the invoice says otherwise.
• Domains and third-party fees we pay on your behalf are passed through and billed to you.

Card and subscription payments for builds, plans, and one-time services are processed by Whop, our payment provider. By paying through Whop, you agree to Whop's terms for payments. We do not store your card number. We also accept Zelle, check, and cash, which we record against your invoice.

Prices are in US dollars and exclude any tax that applies.

If an invoice runs late. Balances more than 14 days overdue accrue a late fee of 1.5% per month (18% per year), or the highest rate the law allows if that is lower. If an invoice goes more than 30 days unpaid, we may pause work and suspend hosted services — and we will always tell you first, by email, with time to fix it. A suspension does not delete anything; your data stays put while the account is settled. We are not responsible for missed deadlines or downtime caused by a suspension for non-payment. If we have to chase a debt, you cover our reasonable collection costs, including attorney fees.

Plan prices are published in the plans section of our homepage. We can change them, and we will give you at least 30 days' notice by email before a change hits your bill. Not wanting the new price is a fine reason to cancel.

06Refunds and cancelling a build

We would rather fix a problem than argue about one, so refunds are handled case by case — we look at how much work is done, what third-party costs (domains, licences, hosting) have already been spent, and what went wrong. Ask, and you will get a straight answer.

Two things are consistent:

• The deposit is generally not refundable once work has begun. It books your slot and funds the first stretch of work.
• If you cancel a build partway through, you pay for the work completed and the costs incurred up to that point. Anything already paid beyond that, we refund. Work in progress you have paid for is handed over as-is.

Cancelling a monthly plan: the current month isn't pro-rated, but service continues through the end of it.

Cancelling an annual plan early: you can. We refund the unused full months, recalculated at the standard monthly rate for your tier — which means the annual discount is forfeited on the months you did use. Host has no monthly equivalent, so a Host year is not refundable once it starts; the site stays up until the year ends.

07Plans

Plans run on Khual hosting. Coverage applies to sites on Khual infrastructure — that's what lets us make real monitoring, backup, and uptime promises. Sites hosted elsewhere receive full handover; subsequent help is quoted as one-off work.

What every plan includes

Hosting, an SSL certificate, backups, and uptime monitoring are the baseline on every plan, including Host. They're not features — they're the floor. Backups are kept as a safety net, not an archive; keep your own copies of anything irreplaceable. Backups run automatically through our hosting provider's backup system. Frequency and retention depend on the hosting plan.

Host

Host is hosting only, billed yearly. It includes the baseline above and nothing else: no software updates, no content edits, no design changes, no ongoing support. If your site goes down because of something on our infrastructure, we fix it — that's our job. Anything else (a plugin that needs updating, a broken form, a changed phone number) is quoted at $75 per hour with a one-hour minimum. If you find yourself asking for edits more than once or twice, Care or Growth will cost you less.

Care

Care keeps the site healthy: core and plugin updates, security patching, and a monthly health report. Support is by email with a two-business-day response target. Care does not include content or design edits; those are quoted, or covered by Growth.

Growth

Growth includes everything in Care, plus 2 hours per month of content and design edits, performance tuning, SEO and Google Business Profile upkeep, and priority support with a same-business-day response target.

Pro

Pro includes everything in Growth, plus 5 hours per month of edits, a quarterly strategy and analytics call, e-commerce and booking-system support, a staging site for approving changes before they go live, and a four-hour response target for emergencies (site down, checkout or booking broken) during business hours.

Edit hours

"Edits" means changes to the existing site: copy, images, prices, hours, small layout adjustments, adding a product or a post. New pages, new sections, templates, integrations, or redesigns are builds and get a separate quote. Edit hours reset each month and don't roll over. Work beyond your allowance is billed at $75 per hour — we'll tell you before we cross the line, not after.

Terms and cancelling

Monthly plans are month to month — no minimum term, no cancellation fees. Annual plans run for twelve months and renew automatically; we aim to send a reminder before each renewal (see §05 and §06 for how early cancellation and refunds work).

Email us to cancel; plans stop at the end of the already-paid period and nothing further is billed.

Khual assists departing clients: site files and databases transfer, domains transfer to you, and new providers receive the information they need. This offer lasts 30 days post-cancellation; after that, hosted data may be removed.

Khual can end a plan with 30 days' notice, or immediately for illegal, abusive, or dangerous use that affects other clients.

08Hosting and domains

Domains. You are the registrant and owner of your domain. Unless you bring your own, we register it through our registrar, Hostinger, and manage it as your agent. Domain privacy protection is available where the registry allows it. We handle every renewal and DNS record while you are a client. If you ever want it moved into an account of your own, ask and we will transfer it to you; the domain is yours, and it leaves with you if you do.

Changes to your domain, DNS, email routing, and hosting settings at a provider are made by our staff only, at your request. DNS and email changes are made only by authorized KWS staff after re-entering their password.

Renewals for domains we manage are billed to you as part of your plan or as a pass-through. Keep your invoices current — a domain that lapses because of an unpaid bill is not always recoverable, and we cannot guarantee getting one back.

Bringing your own domain. If you already own a domain and want to keep it in your own registrar account, that is fine. You stay responsible for that account: its login, its renewals, and its bills. We will tell you exactly which DNS records to set (or set them for you if you give us access), but a domain in your account that expires, gets locked, or gets misconfigured outside our reach is yours to sort out with your registrar — we will help where we can, but we cannot fix what we cannot touch.

Hosting. We aim for continuous uptime and monitor for outages, but no host is immune to hardware faults, network problems, or upstream provider failures. Unless your agreement includes a written service-level guarantee, hosting is provided on a best-efforts basis. Planned maintenance is scheduled outside business hours where we can.

Backups. We keep routine backups of sites we host and can restore from them. They are a safety net, not an archive, and we would rather you kept your own copy of anything irreplaceable.

Acceptable use. Don't use anything we host to send spam, distribute malware, infringe copyright, publish unlawful material, or attack other systems. We can suspend an account that does, immediately, and we will explain why.

09Who owns what

Your content stays yours. Text, images, logos, product data, customer records — you own all of it, before, during, and after.

The finished site is yours once it has been paid for in full. On final payment we assign you the custom design and code we produced for your project, and you can host it anywhere, edit it, or hand it to another developer.

Two sensible limits on that. Third-party parts — themes, plugins, fonts, stock images, open-source libraries — come with their own licences, which pass to you as-is and are not ours to give away. And the general tools, techniques, and reusable snippets we bring to every project stay ours to keep using; you are not buying our craft, you are buying your website.

Before final payment, the work in progress remains our property, licensed to you only for review.

10Third-party services

Most sites depend on services nobody in this agreement controls: registrars, payment processors, email providers, plugin vendors, CDN and security platforms. Where we set one up for you, we do it competently, but its own terms, prices, and availability are down to that provider, and we are not responsible for what they do or fail to do.

Accounts we create on your behalf belong to you. Fees they charge are yours to pay, whether billed to you directly or passed through us.

11Support

Support runs by email and by phone at (918) 888-5508, during Central Time business hours. Response targets depend on your plan: Host has none beyond outage response; Care is two business days; Growth is the same business day; Pro is four hours for emergencies during business hours. Hosted-site outages on Khual infrastructure receive immediate attention on every plan, regardless of time.

Ongoing support comes with a care plan. If your site is not on one — because you host elsewhere, or you cancelled — help is still available, quoted first and billed as one-off work at our current rates. We won't do billable work without your say-so.

12Showing your work

Unless you ask us not to, we may include your project — name, screenshots, a link, and a short description of what we did — in our portfolio, on social media, and in proposals, and we may place a small "Built by KhualWS" credit in the footer of sites we build. We will never publish anything you told us was confidential, and one email is enough to have the credit or the portfolio entry taken down.

13Approval, disclaimers, and liability

Every build ends the same way: you review the finished site and approve it before it goes live. That approval is the moment the work is accepted. We build exactly what the quote describes and what you sign off on — so once you have approved it and it has launched, the build is complete and delivered as agreed. There is no separate warranty period after launch, because the checking happens before launch, with you, while changes are still part of the job.

After launch, the site is looked after the way every site should be: through a care plan. Without one, any post-launch work — fixes, changes, additions — is quoted first, like any other job. If something we host breaks because of our hosting, that is on us to fix regardless. A site on Host is hosted, monitored, and backed up, but not maintained — updates and fixes beyond infrastructure failures are quoted.

Beyond that, and to the fullest extent the law allows, services are provided "as is" and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise specific business outcomes — search rankings, traffic, or sales — because no honest agency can.

Neither of us is liable to the other for indirect, incidental, or consequential damages, or for lost profits, lost revenue, or lost data. Our total liability for any claim relating to our services is limited to the amount you paid us for the service the claim is about in the 12 months before it arose.

Nothing here limits liability for fraud, or for anything else the law does not permit us to limit.

14Covering each other

You agree to cover us — defend us and pay the costs, including reasonable attorney fees — for claims brought by someone else that arise from content you supplied, from your products, services, or business operations, or from your use of the site or our services in a way that breaks the law or these terms. We agree to the same for claims that our own original work, as delivered, infringes someone's copyright — provided you tell us promptly and let us handle the fix, which may mean replacing the offending part.

15Ending the relationship

Either of us can end a project or plan if the other seriously breaks these terms and does not fix it within 15 days of a written heads-up. If that happens, you pay for the work completed and costs incurred to that date, and we hand over what you have paid for.

The parts of these terms that are meant to outlast the work — payment obligations, ownership, disclaimers, liability limits, covering each other, and the dispute rules below — survive after a project or plan ends.

When a plan or project ends, we hand over your email on request within 14 days. Mailboxes are exported or migrated, and the MX switch is coordinated with you. We delete the data 30 days after the end date.

16Governing law and disputes

These terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-law rules.

Talk to us first. Almost everything that looks like a dispute is a misunderstanding that one phone call clears up. Before either of us files anything, we agree to put the problem in writing and give good-faith negotiation at least 30 days.

Any dispute that survives that belongs exclusively to the state or federal courts in Tulsa County, Oklahoma, and we both consent to those courts. Small disputes can go to small claims court, as the law allows.

17The fine print that keeps this working

• Whole agreement. These terms, your quote, and your plan description are the entire deal. Nothing said in passing changes them; changes need to be in writing.
• Passing it on. You can't transfer your agreement with us to someone else without our written okay. We can transfer ours if the business is ever sold or reorganised — your project and these promises go with it, and you would be told.
• If a piece fails. If a court finds part of these terms unenforceable, the rest stays in force.
• Letting something slide. Not enforcing something once does not waive it forever.
• Things beyond control. Neither of us is liable for delays caused by events genuinely outside our control — outages, disasters, upstream provider failures, and the like.
• Notices. Anything formal goes by email: to us at contact@khual.net, to you at the address on your account.

18Changes and contact

We may update these terms as the business changes. The current version always lives at this URL with its date at the top, and the version in force for your project is the one that applied when you accepted your quote — we do not apply changes backwards to work already agreed. For ongoing plans, material changes get at least 30 days' notice by email.

• Email: contact@khual.net
• Phone: (918) 888-5508
• Khual Web Service LLC, Tulsa, Oklahoma, USA

How we handle the information you send us is covered separately in our privacy policy.