The rules behind a project with us: how a quote becomes a price, what a care plan actually covers, who owns the site at the end, and how to walk away. Written to be read, not to be survived.
The domain is registered in your name and the finished site is yours. If you ever leave, we hand over the files, the domain, and the accounts — no ransom, no hostage-taking.
Care plans have no contract term and no cancellation fee. Tell us to stop and the plan ends at the close of the month you already paid for.
Builds are quoted in writing before anything starts. If the job grows, we quote the extra and wait for a yes — an invoice never arrives for work you didn't approve.
These terms apply when you use khual.net and when you buy anything from Khual Web Service LLC, an Oklahoma limited liability company trading as KhualWS ("we", "us") — a web design, hosting, and maintenance business in Tulsa, Oklahoma. Using the site or accepting a quote means you accept them.
Your written quote or proposal is the specific part of the deal — pages, features, dates, price. This page is the general part. If the two ever disagree, the quote wins for anything it actually covers, and these terms fill in the rest.
If you are agreeing on behalf of a company, you are confirming you have the authority to do that.
Depending on what you have asked for, that can include custom website builds, hosting, domains and DNS, ongoing maintenance and support, uptime monitoring, email setup, SEO work, e-commerce builds, migrations from another provider, and Cloudflare and security configuration.
What you are buying is whatever your quote or plan says you are buying. Anything else on that list is available, and is a separate conversation.
Builds are quoted rather than priced off a shelf, because a four-page site for a local service business and an online store are not the same job. You tell us what you need; we send back a fixed price and what is included.
Timelines in a quote are honest estimates, not guarantees. The single biggest cause of a slipped launch is content and feedback arriving late, which is the next section.
A project moves at the speed of its slowest input. To hold up your end:
You confirm that the content you give us is yours to use, or that you have permission to use it, and that it does not infringe anyone's rights or break the law. We rely on that, and you agree to cover us for claims arising from content you supplied.
If a project goes quiet on your side for 60 days, we may treat it as paused, invoice the work completed to that point, and reschedule the rest when you are ready.
Prices are in US dollars and exclude any tax that applies. If an invoice goes more than 30 days unpaid, we may pause work and suspend hosted services after telling you first — and we will always tell you first, by email, with time to fix it. A suspension does not delete anything; your data stays put while the account is settled.
Plan prices are published on our plans page. We can change them, and we will give you at least 30 days' notice by email before a change hits your bill. Not wanting the new price is a fine reason to cancel.
Care plans are month to month. There is no minimum term, no cancellation fee, and no auto-renewing annual contract hidden in here.
What a plan includes is listed on the plans page and in your invoice — typically hosting, an SSL certificate, security and uptime monitoring, and, on the higher tier, ongoing site updates, performance checks, and priority support. Plan updates cover changes to the existing site: copy, images, prices, hours, small layout edits. A new section, a new template, or a redesign is a build, and gets quoted.
Email us and the plan stops at the end of the period you have already paid for. We do not pro-rate a part-used month, and we do not bill you again after that.
And we will help you leave: on request we hand over your site files and database, release the domain, and give your new provider what they need to take it on. That offer stands for 30 days after the plan ends, so please ask before then — after that we may remove hosted data from our servers.
We can also end a plan, with 30 days' notice, or immediately if an account is being used for anything illegal, abusive, or dangerous to our other clients.
Domains. Any domain we register for you is registered in your name, with you as the owner. You get the login. It is yours to transfer whenever you want. Renewals are your responsibility to fund; we will remind you, but a domain that lapses because an invoice went unpaid is not something we can always get back.
Hosting. We aim for continuous uptime and monitor for outages, but no host is immune to hardware faults, network problems, or upstream provider failures. Unless your agreement includes a written service-level guarantee, hosting is provided on a best-efforts basis. Planned maintenance is scheduled outside business hours where we can.
Backups. We keep routine backups of sites we host and can restore from them. They are a safety net, not an archive, and we would rather you kept your own copy of anything irreplaceable.
Acceptable use. Don't use anything we host to send spam, distribute malware, infringe copyright, publish unlawful material, or attack other systems. We can suspend an account that does, immediately, and we will explain why.
Your content stays yours. Text, images, logos, product data, customer records — you own all of it, before, during, and after.
The finished site is yours once it has been paid for in full. On final payment we assign you the custom design and code we produced for your project, and you can host it anywhere, edit it, or hand it to another developer.
Two sensible limits on that. Third-party parts — themes, plugins, fonts, stock images, open-source libraries — come with their own licences, which pass to you as-is and are not ours to give away. And the general tools, techniques, and reusable snippets we bring to every project stay ours to keep using; you are not buying our craft, you are buying your website.
Before final payment, the work in progress remains our property, licensed to you only for review.
Most sites depend on services nobody in this agreement controls: registrars, payment processors, email providers, plugin vendors, CDN and security platforms. Where we set one up for you, we do it competently, but its own terms, prices, and availability are down to that provider, and we are not responsible for what they do or fail to do.
Accounts we create on your behalf belong to you. Fees they charge are yours to pay, whether billed to you directly or passed through us.
Support runs by email at [email protected] and by phone at (918) 888-5508, during Central Time business hours. We aim to reply within one business day, and sooner for plans that include priority support. Anything that takes a site offline gets looked at as fast as we physically can, whatever the hour.
Work outside your plan is quoted first. We won't do billable work without your say-so.
Unless you ask us not to, we may include your project — name, screenshots, a link, and a short description of what we did — in our portfolio, on social media, and in proposals. We will never publish anything you told us was confidential, and one email is enough to have your project taken down.
We fix defects in our own work, free, for 30 days after launch. That covers something we built not doing what the quote said it would. It does not cover new features, changes you have asked for since, or breakage caused by someone else editing the site, by a third-party update, or by a hosting change made without us.
Beyond that warranty, and to the fullest extent the law allows, services are provided "as is" and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise specific business outcomes — search rankings, traffic, or sales — because no honest agency can.
Neither of us is liable to the other for indirect, incidental, or consequential damages, or for lost profits, lost revenue, or lost data. Our total liability for any claim relating to our services is limited to the amount you paid us for the service the claim is about in the 12 months before it arose.
Nothing here limits liability for fraud, or for anything else the law does not permit us to limit.
These terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-law rules. Any dispute that we cannot resolve between ourselves belongs to the state or federal courts in Tulsa County, Oklahoma, and we both agree to that.
Talk to us first. Almost everything that looks like a dispute is a misunderstanding that one phone call clears up.
If a court finds part of these terms unenforceable, the rest stays in force. Not enforcing something once does not waive it forever. Neither of us is liable for delays caused by events genuinely outside our control.
We may update these terms as the business changes. The current version always lives at this URL with its date at the top, and the version in force for your project is the one that applied when you accepted your quote — we do not apply changes backwards to work already agreed. For ongoing plans, material changes get at least 30 days' notice by email.
To ask about anything on this page:
How we handle the information you send us is covered separately in our privacy policy.
We would rather answer the question now than have you find out later. Ask us anything on this page before you sign a thing.