The rules behind a project with us: how a quote becomes a price, what a care plan actually covers, who owns the site at the end, and how to walk away. Written to be read, not to be survived.
The domain is registered in your name and the finished site is yours. If you ever leave, we hand over the files, the domain, and the accounts — no ransom, no hostage-taking.
Care plans have no contract term and no cancellation fee. Tell us to stop and the plan ends at the close of the month you already paid for.
Builds are quoted in writing before anything starts. If the job grows, we quote the extra and wait for a yes — an invoice never arrives for work you didn't approve.
These terms apply when you use khual.net, when you buy anything from Khual Web Service LLC, an Oklahoma limited liability company ("we," "us"), and when you use our client portal at kwsportal.khual.net. We go by Khual Web Service, KhualWS, and KWS — all three are the same company, and anywhere you see one of those names, it means Khual Web Service LLC. Using the site or the portal, or accepting a quote, means you accept them.
Your written quote or proposal is the specific part of the deal — pages, features, dates, price. This page is the general part. If the two ever disagree, the quote wins for anything it actually covers, and these terms fill in the rest.
If you are agreeing on behalf of a company, you are confirming you have the authority to do that.
Depending on what you have asked for, that can include custom website builds, hosting, domains and DNS, ongoing maintenance and support, uptime monitoring, email setup, SEO work, e-commerce builds, migrations from another provider, and Cloudflare and security configuration.
What you are buying is whatever your quote or plan says you are buying. Anything else on that list is available, and is a separate conversation.
Builds are quoted rather than priced off a shelf, because a four-page site for a local service business and an online store are not the same job. You tell us what you need; we send back a fixed price and what is included.
Timelines in a quote are honest estimates, not guarantees. The single biggest cause of a slipped launch is content and feedback arriving late, which is the next section.
A project moves at the speed of its slowest input. To hold up your end:
You confirm that the content you give us is yours to use, or that you have permission to use it, and that it does not infringe anyone's rights or break the law. We rely on that.
If a project goes quiet on your side for 60 days, we may treat it as paused, invoice the work completed to that point, and reschedule the rest when you are ready — or, after written notice, treat it as cancelled under section 06.
Prices are in US dollars and exclude any tax that applies.
If an invoice runs late. Balances more than 14 days overdue accrue a late fee of 1.5% per month (18% per year), or the highest rate the law allows if that is lower. If an invoice goes more than 30 days unpaid, we may pause work and suspend hosted services — and we will always tell you first, by email, with time to fix it. A suspension does not delete anything; your data stays put while the account is settled. We are not responsible for missed deadlines or downtime caused by a suspension for non-payment. If we have to chase a debt, you cover our reasonable collection costs, including attorney fees.
Plan prices are published on our plans page. We can change them, and we will give you at least 30 days' notice by email before a change hits your bill. Not wanting the new price is a fine reason to cancel.
We would rather fix a problem than argue about one, so refunds are handled case by case — we look at how much work is done, what third-party costs (domains, licences, hosting) have already been spent, and what went wrong. Ask, and you will get a straight answer.
Two things are consistent:
Care plan cancellation is covered in section 07. Money already paid for the current plan month is not pro-rated, but you keep the service until the month runs out.
Care plans are month to month. No minimum term, no cancellation fee, no auto-renewing annual contract hidden in here.
Care plans run on our hosting. A plan covers a site we host, on infrastructure we control — that is what makes the monitoring, backups, and uptime promises real. If your site is finished and you choose to host it somewhere else, there is no care plan for it: you get the full handover described below, and any help you need later is quoted as one-off work at our current rates. You are always welcome back — we audit the site, move it onto our hosting, and put it on a plan.
What a plan includes is listed on the plans page and in your invoice — typically hosting, an SSL certificate, security and uptime monitoring, and, on the higher tier, ongoing site updates, performance checks, and priority support. Plan updates cover changes to the existing site: copy, images, prices, hours, small layout edits. A new section, a new template, or a redesign is a build, and gets quoted.
Email us and the plan stops at the end of the period you have already paid for. We do not bill you again after that.
And we will help you leave: on request we hand over your site files and database, transfer your domain to you, and give your new provider what they need to take it on. That offer stands for 30 days after the plan ends, so please ask before then — after that we may remove hosted data from our servers.
We can also end a plan, with 30 days' notice, or immediately if an account is being used for anything illegal, abusive, or dangerous to our other clients.
Domains. Unless you bring your own, we purchase and manage your domain through our registrar account, with domain privacy enabled so your personal details stay out of the public WHOIS record. The domain is bought for you and belongs to you — we hold it on your behalf as part of managing your services, we handle every renewal and DNS record, and you never have to think about it. If you ever want it moved into an account of your own, ask and we will transfer it to you; the domain is yours, not ours, and it leaves with you if you do.
Renewals for domains we manage are billed to you as part of your plan or as a pass-through. Keep your invoices current — a domain that lapses because of an unpaid bill is not always recoverable, and we cannot guarantee getting one back.
Bringing your own domain. If you already own a domain and want to keep it in your own registrar account, that is fine. You stay responsible for that account: its login, its renewals, and its bills. We will tell you exactly which DNS records to set (or set them for you if you give us access), but a domain in your account that expires, gets locked, or gets misconfigured outside our reach is yours to sort out with your registrar — we will help where we can, but we cannot fix what we cannot touch.
Hosting. We aim for continuous uptime and monitor for outages, but no host is immune to hardware faults, network problems, or upstream provider failures. Unless your agreement includes a written service-level guarantee, hosting is provided on a best-efforts basis. Planned maintenance is scheduled outside business hours where we can.
Backups. We keep routine backups of sites we host and can restore from them. They are a safety net, not an archive, and we would rather you kept your own copy of anything irreplaceable.
Acceptable use. Don't use anything we host to send spam, distribute malware, infringe copyright, publish unlawful material, or attack other systems. We can suspend an account that does, immediately, and we will explain why.
Your content stays yours. Text, images, logos, product data, customer records — you own all of it, before, during, and after.
The finished site is yours once it has been paid for in full. On final payment we assign you the custom design and code we produced for your project, and you can host it anywhere, edit it, or hand it to another developer.
Two sensible limits on that. Third-party parts — themes, plugins, fonts, stock images, open-source libraries — come with their own licences, which pass to you as-is and are not ours to give away. And the general tools, techniques, and reusable snippets we bring to every project stay ours to keep using; you are not buying our craft, you are buying your website.
Before final payment, the work in progress remains our property, licensed to you only for review.
Most sites depend on services nobody in this agreement controls: registrars, payment processors, email providers, plugin vendors, CDN and security platforms. Where we set one up for you, we do it competently, but its own terms, prices, and availability are down to that provider, and we are not responsible for what they do or fail to do.
Accounts we create on your behalf belong to you. Fees they charge are yours to pay, whether billed to you directly or passed through us.
Support runs by email and by phone at (918) 888-5508, during Central Time business hours. We aim to reply within one business day, and sooner for plans that include priority support. Anything that takes a hosted site offline gets looked at as fast as we physically can, whatever the hour.
Ongoing support comes with a care plan. If your site is not on one — because you host elsewhere, or you cancelled — help is still available, quoted first and billed as one-off work at our current rates. We won't do billable work without your say-so.
Unless you ask us not to, we may include your project — name, screenshots, a link, and a short description of what we did — in our portfolio, on social media, and in proposals, and we may place a small "Built by KhualWS" credit in the footer of sites we build. We will never publish anything you told us was confidential, and one email is enough to have the credit or the portfolio entry taken down.
Every build ends the same way: you review the finished site and approve it before it goes live. That approval is the moment the work is accepted. We build exactly what the quote describes and what you sign off on — so once you have approved it and it has launched, the build is complete and delivered as agreed. There is no separate warranty period after launch, because the checking happens before launch, with you, while changes are still part of the job.
After launch, the site is looked after the way every site should be: through a care plan. Without one, any post-launch work — fixes, changes, additions — is quoted first, like any other job. If something we host breaks because of our hosting, that is on us to fix regardless.
Beyond that, and to the fullest extent the law allows, services are provided "as is" and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise specific business outcomes — search rankings, traffic, or sales — because no honest agency can.
Neither of us is liable to the other for indirect, incidental, or consequential damages, or for lost profits, lost revenue, or lost data. Our total liability for any claim relating to our services is limited to the amount you paid us for the service the claim is about in the 12 months before it arose.
Nothing here limits liability for fraud, or for anything else the law does not permit us to limit.
You agree to cover us — defend us and pay the costs, including reasonable attorney fees — for claims brought by someone else that arise from content you supplied, from your products, services, or business operations, or from your use of the site or our services in a way that breaks the law or these terms. We agree to the same for claims that our own original work, as delivered, infringes someone's copyright — provided you tell us promptly and let us handle the fix, which may mean replacing the offending part.
Either of us can end a project or plan if the other seriously breaks these terms and does not fix it within 15 days of a written heads-up. If that happens, you pay for the work completed and costs incurred to that date, and we hand over what you have paid for.
The parts of these terms that are meant to outlast the work — payment obligations, ownership, disclaimers, liability limits, covering each other, and the dispute rules below — survive after a project or plan ends.
These terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-law rules.
Talk to us first. Almost everything that looks like a dispute is a misunderstanding that one phone call clears up. Before either of us files anything, we agree to put the problem in writing and give good-faith negotiation at least 30 days.
Any dispute that survives that belongs exclusively to the state or federal courts in Tulsa County, Oklahoma, and we both consent to those courts. Small disputes can go to small claims court, as the law allows.
We may update these terms as the business changes. The current version always lives at this URL with its date at the top, and the version in force for your project is the one that applied when you accepted your quote — we do not apply changes backwards to work already agreed. For ongoing plans, material changes get at least 30 days' notice by email.
How we handle the information you send us is covered separately in our privacy policy.
We would rather answer the question now than have you find out later. Ask us anything on this page before you sign a thing.